F.A.Q

FAQ – Frequently Asked Questions

1. What products do you sell?

We specialize in selling high-quality vases designed to add elegance to your home décor.

2. Do you ship within the UK?

Yes, we ship across the United Kingdom. The flat shipping fee is £5.

3. Do you ship internationally?

Yes, we offer international shipping. The flat shipping fee is £10.

4. How long does delivery take?

  • UK Orders: 3–7 business days.

  • International Orders: 7–14 business days (may vary depending on customs).

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details (where available).

6. Can I return a product?

Yes, we accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

8. How long does it take to get a refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

9. What should I do if my item arrives damaged?

If your vase arrives damaged, please contact us immediately at info@beamtradingltd.shop with photos, and we’ll assist you with a replacement or refund.

10. How can I contact customer support?

You can contact us by: